ALLY – CONVERSATIONAL INTELLIGENCE DESIGNED FOR MOBILITY
— ALLY is the universal mobility companion. Just one question is all it takes to access your services, in natural language, on the channel of your choice.
Transport networks are evolving in an environment where usage patterns are changing rapidly. Passengers expect immediate responses that are tailored to their context and available everywhere. For their part, operators must manage the proliferation of contact points, the rise in interactions, and the exploitation of an ever-richer data asset base.
Rapid growth in digital usage: passengers are looking for seamless, contextualized services.
Changing customer relations: automating routine requests frees up time for complex cases.
Growing demand for inclusion and accessibility: offering a clear and equitable experience for all is becoming essential.
Diversification of channels: apps, websites, messaging services, callbots, etc., which require consistency and coordination.
Increased expectations for reliability and transparency: trust is built on unified and constantly updated information.
This evolution creates a unique opportunity: to make conversational intelligence the new interface for all forms of mobility.
ALLY is a modular conversational AI brick designed to enhance the digital ecosystem of networks. It transforms all mobility data (schedules, disruptions, routes, fares, etc.) into natural interactions that can be accessed from any channel: mobile, web, social media, messaging, or callbot. ALLY is the voice of augmented mobility!
Every network already has a considerable amount of data at its disposal: passenger information systems (GTFS, GTFS-RT, SAE, calculators), ticketing, CRM, fare simulators, transactional data, and open data. ALLY brings these resources together, making them intelligible and immediately actionable in natural language.
Designed in SaaS mode and open via API, ALLY adapts to every context. It integrates with existing services or opens new channels depending on the network's uses and priorities. It supports travelers throughout their journey and relieves customer service centers by providing reliable, accessible, and scalable answers on a large scale.
Asking ALLY a question is like having an agent available 24/7.
Instant, context-sensitive answers
A conversational engine that interprets natural language and provides clear, personalized, and directly actionable information.
Instant, context-sensitive answers
A conversational engine that interprets natural language and provides clear, personalized, and directly actionable information.
Natural conversation, written and spoken
Centralization of essential services—schedules, disruptions, tickets, accessibility—accessible as at a ticket office, by simply asking a question in writing or verbally.
Natural conversation, written and spoken
Real-time consultation
Immediate access to essential information, constantly updated to boost confidence and ensure a smooth journey.
Real-time consultation
Integrated multichannel
Consistent and coherent interaction across apps, websites, WhatsApp, Messenger, callbots, and other digital channels.
Integrated multichannel
Seamless integration
Thanks to its API base and activatable modules, ALLY adapts to existing tools without requiring new applications.
Seamless integration
Customizable interface
Seamless integration into your existing environments and the colors of the transportation network's identity, thanks to levels of graphic customization tailored to your brand identity.
Customizable interface
Continuous availability
24/7 support that simplifies travelers' daily lives and relieves customer service centers by automating common requests.
Continuous availability
Evolution and adaptability
A dynamic solution that is constantly evolving, incorporating local specificities, new regulations, and emerging practices.
Evolution and adaptability
A concrete, actionable, useful innovation
For users: Ally simplifies life. No need to master the app or know the network inside out: just ask a question and get the right answer.
For transportation operators: It's a tool for modernization, relieving pressure on existing channels, and personalizing customer relations.
For the region: It is a lever for innovation, inclusion, accessibility, and public service efficiency
ALLY is a new interface for public transportation that speaks the user's language and adapts to their constraints, preferences, and habits.
« With ALLY, we are not changing infrastructure, we are transforming the passenger experience. Thanks to AI, information flows as quickly as travel itself, in a simple, fluid form that is accessible to all. I firmly believe that this new way of travelling will usher in a new era for mobility, and I am proud to be leading this project. »
Anne Malagié
Product Strategist
ARTIFICIAL INTELLIGENCE: 4 USE CASES IN THE MOBILITY SECTOR
- How AI can deliver real-time information to improve the traveler experience
- The power of AI to anticipate and prevent device failures
- AI's ability to analyze mobility data to personalize the customer experience
- The ways in which mobility players are smoothing the flow of user traffic
Does ALLY replace existing applications?
Ally enhances your digital services. It adds value to your existing systems (apps, websites) and makes them smarter and more accessible thanks to an AI layer that orchestrates your data and streamlines the user experience.
Which systems can be connected to ALLY?
Should we develop a new application?
What types of requests can ALLY handle?
What are the benefits for operators and local authorities?
Is ALLY accessible to everyone?
How long does it take to deploy ALLY?
Is the data secure?
