Division
Cities
Mobility, Transport & Local Authorities
Modernising regional information systems and designing digital platforms for transport operators and public policy makers.
SUPPORTING THE DIGITAL TRANSFORMATION OF MOBILITY AND TERRITORIES
Transport operators, AOMs, metropolitan areas and local authorities are now managing complex digital ecosystems: stacked legacy systems, a proliferation of digital services, increased cybersecurity requirements, fragmented data governance and the gradual integration of artificial intelligence.
The challenge is no longer limited to deploying new tools. It involves structuring coherent architectures capable of orchestrating multi-stakeholder environments, securing sensitive data flows and supporting the long-term evolution of public services.
BeTomorrow's Cities Division - Mobility, Transport & Local Authorities - is involved in everything from strategic vision to industrialisation, with a view to modernising, securing and developing regional digital platforms.
A PUBLIC ECOSYSTEM — UNDER SEVERE PRESSURE
Modernisation of legacy information systems
Local authorities' digital infrastructure is often based on critical legacy systems. Modernisation must be gradual in order to develop digital services without compromising the continuity of public services.
Interoperability between business tools and new digital services
New digital services must integrate into an ecosystem that already boasts a wealth of business tools. The challenge is to connect these systems to create coherent platforms that can evolve without complicating their use.
Governance and reliability of territorial data
Data now structures passenger information, citizen services and network management. Its governance and reliability are essential to ensuring reliable and useful digital public services.
Cybersecurity, GDPR compliance and resilience of public platforms
Regional platforms manage sensitive data and critical services for citizens. They must guarantee a high level of security, regulatory compliance and resilience in the face of digital risks.
Aligning digital platforms with public mobility policies
Digital services must support public strategies for mobility and regional development. They must accompany the transition towards more sustainable mobility and more accessible services.
User interaction management and service quality improvement
The digitisation of public services is generating an increasing volume of requests from citizens. Platforms must be able to absorb these flows while improving the quality, clarity and efficiency of the service provided.
THE KEY FIGURES— FROM THE INDUSTRY
to plan or track journeys in major European cities. This is a strong indicator of the central role played by data and digital technology in the mobility experience.
published on the National Access Point. This volume has doubled in one year, reflecting the growth of open data and its impact on local digital services.
to finance sustainable and connected transport projects. A strong signal of the priority given to smart infrastructure and resilient urban mobility.
OUR TAILOR-MADE SOLUTIONS
Governance, security & data control
Transport authorities and operators rely on growing volumes of data: network operations, passenger information, urban infrastructure. This data must be structured, secured and governed through the implementation of reliable and controlled data ecosystems:
Structuring of repositories
Unification of data sources
Data quality and management
Regulatory compliance and open data
Platform and data flow security
Digital platforms & interoperability
Mobility and urban services rely on complex ecosystems involving numerous stakeholders. Digital platforms enable these services to be orchestrated and existing systems to be upgraded. We design and modernise the platforms at the heart of public services:
Modernisation of IT architectures
Web and mobile applications for businesses or users
Interoperability and integration of APIs
Multi-stakeholder orchestration platforms
Passenger information & citizen relations
Access to reliable, contextualised information has become essential for users and citizens. Digital devices play a key role in the quality of the experience and relationship with public services. We design tools that facilitate access to services:
Traveller information platforms
Citizen portals and digital services
Conversational assistants and AI
User experience optimisation
Transformation & support
The success of digital projects depends as much on organisations as it does on technology. We help local authorities structure their approaches and get their teams on board.
Structuring product approaches
Data governance and platform management
Acculturation to digital issues and AI
Strategic workshops and various training courses
Connected field agents
Equipping field agents and teams to ensure reliable interventions, improve coordination and enhance the quality of service to users. We digitise urban services and transport network operations:
Mobile business applications (offline/field)
Intervention and route management
Reporting, inspection and monitoring of anomalies
Document management and field procedures
Photo capture, scanning and IoT data
AI-powered assistance and intelligent control
The Cities Division brings together consultants, product managers, architects, developers, designers and data, cloud and cybersecurity experts.
As a digital services agency, BeTomorrow covers the entire digital value chain: product vision, software architecture, application development, data & AI, cloud and security.
CIR and CII certified, and an AI Ambassador, the division supports sustainable, controlled technological investments that are aligned with public policy objectives.
YOU WANT TO START YOUR PROJECT?
Book an exchange with Anne Malagié
QUESTIONS— FREQUENTS
Why use a digital services agency rather than a traditional integrator?
Digital projects in urban mobility and public transport often involve a wide variety of stakeholders, information systems and data sources. Local authorities and transport organisers need to modernise their digital platforms, improve the user experience and ensure interoperability between operators.
A digital services agency offers a more comprehensive approach that combines product strategy, digital architecture and service design. It works on structuring data platforms, integrating existing systems, developing business or user applications and improving interfaces.
This approach makes it possible to build solutions that are tailored to local realities with much greater flexibility and capable of evolving gradually without disrupting existing systems.
How long does it take to launch an initial artificial intelligence project in a community?
The integration of artificial intelligence into local authorities can be done gradually and pragmatically. In many cases, an initial project can be defined and tested in a matter of weeks in order to quickly validate its operational usefulness.
The most common AI projects in local authorities and transport networks include internal assistants for staff, chatbots for users and the use of document databases. For example, RAG (Retrieval Augmented Generation) architectures make it possible to connect an AI model to the organisation's internal knowledge bases. This allows agents to quickly access procedures, documents, or business information, while citizens can obtain reliable answers to their questions about public services or transport.
This approach makes it possible to quickly experiment with AI, identify the most relevant use cases, and prepare for wider deployment if the results are conclusive.
How can a transport information system be modernised without replacing the entire existing system?
The information systems used by local authorities and transport operators have often been built up over many years around specialised tools: ticketing systems, passenger information platforms, operational tools and business applications. Replacing all of these systems would be a risky and costly undertaking.
Today, the modernisation of information systems is based on more modular architectures. Integration platforms and API-based architectures make it possible to connect existing tools and gradually add new digital services.
This approach makes it possible, for example, to introduce new applications, data platforms or MaaS services without disrupting operations.
The aim is to gradually evolve the digital ecosystem in order to improve services while preserving existing investments.
How can mobility data be made truly usable by business teams?
Local authorities and mobility operators now have access to a growing volume of data from transport networks, urban infrastructure and digital services. However, this data often remains difficult for operational teams to use if it is not structured and accessible.
The value of mobility data generally depends on the implementation of data governance, the structuring of repositories and the creation of regional data platforms. Self-service business intelligence tools then enable business teams to explore this data, create their own dashboards and improve the management of public policies.
This approach enables local authorities to better understand usage patterns, optimise transport services and make more informed decisions.
How can data and digital technology improve passenger information?
Passenger information is a key element of service quality in transport networks. Users want reliable, contextualised and accessible real-time information about their journeys.
Digital platforms make it possible to aggregate data from transport operators, infrastructure and operating systems in order to disseminate this information across different channels: mobile applications, route calculators, information screens and conversational assistants. By combining real-time data, external data, historical data and traffic data, it becomes possible to provide users with more useful, accessible and reliable information.
These systems help to improve the passenger experience and the overall perception of mobility services.
How should a data strategy be structured within a local authority or transport organising authority?
Territorial data and mobility data now play a strategic role in the management of public services and the steering of transport policies. Structuring a data strategy involves organising the collection, quality, sharing and use of this data across the organisation.
This generally involves implementing data governance, defining common standards and developing platforms to centralise and leverage information from different departments. Local authorities can also use open data mechanisms to promote innovation and enable the development of new digital services.
A well-structured data strategy improves coordination between departments and enables better management of public policy.
How can multiple mobility operators be connected within a MaaS platform?
MaaS (Mobility as a Service) platforms enable different mobility services to be aggregated within a single digital platform, offering users a simpler and more integrated experience.
These platforms are based on interoperable architectures capable of connecting the systems of different transport operators, shared mobility services and urban infrastructure. Transport data standards and API-based architectures facilitate these exchanges and enable the development of multimodal services such as route planners and passenger information platforms.
This approach promotes coordination between stakeholders and enables regions to offer more integrated mobility services.
How can we improve coordination between field agents in urban services and transport networks?
Local authorities and mobility operators rely on numerous field teams responsible for infrastructure maintenance, network operation and service monitoring. The digitisation of field operations is now an important lever for improving the efficiency of these teams.
Mobile business applications enable agents to access procedures, report incidents, document interventions, and consult the information they need for their tasks directly in the field. These tools improve the traceability of operations, facilitate coordination between services, and enable more responsive incident management.
This digital transformation helps to enhance the quality and continuity of local public services.