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How should we design the customer experience of the future?
- The three stages of the customer portal: view, act, delegate
- The specific characteristics of customer spaces in the connected industry, residential energy and smart buildings
- The three pillars of sustainable performance: explaining before informing, taking action in the real world, building for the long term
- How to move from a passive dashboard to an actionable recommendation
- The challenges of control systems, AI and regulation whenever an interface interacts with physical equipment
- EDF Solar Solutions case study: enhancing an advisory website with a mobile management app for 100,000 customers
- 5 questions to ask before launching a customer portal project
Expertises
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