Turn your data into actionable customer insights.
HOW SHOULD WE DESIGN THE CUSTOMER EXPERIENCE OF THE FUTURE?
Most customer portals fail to deliver on their promises after 12 months.
Most customer portals fail to deliver on their promises after 12 months.
This e-book offers a practical insight into what makes a customer portal successful in the industrial, residential energy and smart building sectors. It demonstrates why value lies not only in the interface, but in the ability to make data understandable, to guide the user at the right moment, and to turn information into action.
UX/UI, actionable recommendations, generative AI, regulation, control of physical equipment, data quality, customer relations: this e-book provides the essential guidelines for designing a customer portal that is useful, widely adopted and sustainable.
Designed for digital, product, marketing, innovation, data and customer relations teams, it helps you move from a passive dashboard to an experience that reassures, supports and keeps users coming back.
What you will discover :
- The three stages of the customer portal: view, act, delegate
- The specific characteristics of customer spaces in the connected industry, residential energy and smart buildings
- The three pillars of sustainable performance: explaining before informing, taking action in the real world, building for the long term
- How to move from a passive dashboard to an actionable recommendation
- The challenges of control systems, AI and regulation whenever an interface interacts with physical equipment
- EDF Solar Solutions case study: enhancing an advisory website with a mobile management app for 100,000 customers
- 5 questions to ask before launching a customer portal project
What you will discover :
- The three stages of the customer portal: view, act, delegate
- The specific characteristics of customer spaces in the connected industry, residential energy and smart buildings
- The three pillars of sustainable performance: explaining before informing, taking action in the real world, building for the long term
- How to move from a passive dashboard to an actionable recommendation
- The challenges of control systems, AI and regulation whenever an interface interacts with physical equipment
- EDF Solar Solutions case study: enhancing an advisory website with a mobile management app for 100,000 customers
- 5 questions to ask before launching a customer portal project